Frequently Asked Questions

All our gold jewellery carries the BIS hallmark, as Indian law requires: the BIS logo, the purity grade (for example 22K916) and a 6-digit HUID code unique to that piece. Every silver piece has its purity stated on the product page and invoice — for example 925 sterling silver or 999 fine silver.

Install the official BIS CARE app, open "Verify HUID" and enter the 6-digit code engraved on the piece. The app shows the purity, the type of article and the registered jeweller and hallmarking centre, so you can confirm the hallmark is genuine.

24K gold is 99.9% pure and too soft for most jewellery. 22K gold is 91.6% pure (hallmarked 22K916) and is the standard for traditional Indian jewellery. 18K gold is 75% pure (18K750); the added alloy makes it harder, so it suits stone-set and lightweight everyday designs.

925 sterling silver is 92.5% pure silver mixed with 7.5% other metals, usually copper, which makes it strong enough for jewellery. 999 fine silver is 99.9% pure and is used for coins, bars, idols and silverware.

Every product page lists the metal, purity, net weight and gross weight, and the price breakdown shows the metal value, making charge and GST separately.

Price = metal value + making charge + 3% GST. The metal value comes from today's live gold or silver rate and the piece's weight and purity. The making charge is either a percentage of the metal value or a fixed amount, and is shown on every product page under "Price breakdown".

Our prices are linked to the live gold and silver rate, which moves with the market. When the rate changes, the price of each piece updates automatically, so you always pay the current rate rather than a padded fixed price.

Yes. Product prices on our website include 3% GST. The metal rates shown in the rate bar and on the Gold & Silver Rate Today page are before GST.

Our Gold & Silver Rate Today page shows the live 24K, 22K and 18K gold rate and the silver rate used for pricing at Shivam Jewellers, per gram, per 10 grams and per kg.

Yes. We ship to serviceable pincodes across India through insured courier with tracking. Enter your pincode on the product or checkout page to check delivery and see the estimated delivery date.

Yes. Choose "Store Pickup" at checkout and collect your order from our store at Jamuna Gali, Malviya Rd, Pathar Deva, Raghav Nagar, Deoria, Uttar Pradesh 274806. Store pickup has no shipping charge.

You can pay online through Razorpay using UPI, debit or credit cards and net banking, or choose Cash on Delivery where it is available for your pincode.

Shipping charges for home delivery depend on your pincode and are shown at checkout before you place the order. Store pickup is free.

We accept returns within 7 days of delivery for unused, unaltered items in their original packaging. Custom and bespoke orders are non-refundable. To start a return, contact us with your order details.

Yes. Our artisans make personalised pieces from scratch. Share your design idea, budget and occasion on WhatsApp, by phone or through our contact form, and we will guide you through the design and pricing.

Many of our rings are adjustable open designs. For fixed sizes, ring and bangle product pages have a size guide: for rings, measure the inside diameter of a ring that fits you (size 6 is about 16.5 mm and size 12 about 21.4 mm); for bangles, measure around the widest part of your hand with your thumb folded in. If you are between sizes, size up.

Shivam Jewellers is at Jamuna Gali, Malviya Rd, Pathar Deva, Raghav Nagar, Deoria, Uttar Pradesh 274806. Store hours: Mon – Sat 10:00 AM – 8:00 PM, Sunday 11:00 AM – 6:00 PM.

Shivam Jewellers has served families in Deoria since 1995 — more than 30 years of selling gold and silver jewellery and silver articles.

Call or WhatsApp us on +91 88080 11114, visit the store in Deoria, or use the enquiry form on our Contact page.